Frequently
asked questions about ordering products from us...
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Do
you accept credit card payments?
We accept payment from all major credit cards. All credit card orders are processed using a secure online service called PayPal. PayPal is the world's largest online
payment service. You do not have to pay any user fee to send payment. We also accept personal checks, cashier checks and money orders.
Do you ship to customers outside USA & Canada?
While we welcome orders from international customers, we may not be aware of the regulations that
pertain to the importation of seeds to your country. Such regulations, if any, may vary by location and may change without
our knowledge. If you are uncertain regarding import regulations to your destination, we urge to check with your local agricultural
authority before placing an order. Our refund policy does not apply to orders that may be confiscated by an importing authority.
Do you require a minimum order amount?
We process all orders, regardless of the amount or destination.
Are there any other fees other than the listed price and shipping?
We have no hidden transaction or handling fees. We do not profit from over charging for shipping
- in fact, our shipping expenses are often higher than we charge our customers.
Is
it safe and secure to order from your online
store?
Yes,
when you provide us with any personal information - your name, address, e-mail or credit card number - it is done on a secure
server. We use PayPal for all our credit card transactions. PayPal automatically encrypts your confidential information in
transit from your computer and your information will reside on a server that is heavily guarded both physically and electronically.
How do I know if I was successful in submitting my order?
After you complete your
order, and the order is successfully submitted, you will see a "Thank You" screen showing your order number. You
will also receive an e-mail confirmation of your order which will include your order number as well as a list of items contained
in your order. If you are ever in doubt, please contact us.
Do you guarantee safe delivery of my order?
Yes, all our shipments are insured and we will provide a full refund or replace any item that
is lost or damaged. All orders are shipped in padded packaging to ensure safe delivery to your location.
How long will it take my order to arrive?
We mail all orders out within 1-2 business days after payment - most often the following day after
payment. Orders placed on Friday or on a weekend are not shipped until Monday or next business day in the event of a postal
holiday. Normally, your order will arrive in about 7-10 business days. Arrival time for orders placed outside North America
will vary but generally arrive in 2-4 weeks. Please allow a reasonable time for orders to reach you. If you feel your order
has been unduly delayed, please contact us.
Do you use my personal information for anything other than completing my order?
We
do not share or forward information about you to other sites nor do we give access to marketing sites to gather information
about you while you shop at our site. Under no circumstances do we release any email addresses to other companies or organizations.
If seeds are left in a mailbox will freezing temperatures harm the seed?
As
long as the seed (and package) was not wet, the seed could withstand freezing temperatures for several days with no effect.
Most seed would have to be moist in order to be harmed by low temperatures.
Do
you sell heirloom seed?
We do have many heirloom varieties, and are listed as such in our item
descriptions.
Do you have a catalog?
We do
not have a paper catalog at this time; however, feel free to print our seed index or any of our pages from our online store.
Do you sell bulk or at wholesale prices?
We do provide larger packets at discounted prices for most of our seed varieties.
